CallPlex

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Scale Your Business by Outsourcing with Callplex

Outsource Customer Care with Near-Native Agents and Affordable Pricing to Save Money & Grow Faster

CallPlex, your trusted partner in outsourcing

CallPlex specializes in providing remote workers for customer service and sales roles in various industries.

Our skilled, near-native-speaker agents deliver top-notch services at competitive prices, surpassing other quality competitors.

With diverse communication channels like phone, live chat, social media, and 24/7 availability, we offer cost-effective solutions compared to building an in-house customer care team.

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Customer Support/Service

Agents answer, transfer calls, manage orders, set appointments, take messages, handle escalations, provide support and more.

Cold Calling and Sales

Agents research, generate, track, contact, maintain and update leads and potential leads. Anything that can help your sales grow.

Live Chat Support

Agents resolve customer queries, recommend solutions and guide product users through features and functionalities using any type of written communication methods available, including social media platforms.

Collecting your payments

Agents keep track of assigned accounts to identify outstanding debts. Plan course of action and recover outstanding payments by any means accessible.

After-Hours Support

Agents provide customer care outside of normal business hours, such as at night and during the weekend. Your clients will always get the care they need.

Specialized Agents

Our Specialized agents can do it all: Content Writing, Social Media Marketing, Project Managers, IT Specialists, HR Specialists and more.

Client Experiences

Our customers' positive feedback about Callplex's agents speaks volumes about the quality of service they provide. Their friendly demeanor and product knowledge make our company shine.

Callplex has been an absolute game-changer for my business! Their collection agents are incredibly intelligent and always go the extra mile to ensure my customers are stay with us.

Outsourcing lead generation with Callplex' sales agents has significantly boosted our sales. Their agents are proactive and persistent. They've become an indispensable part of our growth strategy.

F.A.Q.

Frequently Asked Questions

1.

"How is your company different?"

We offer trained, near-native speakers at highly competitive prices.
Our agents have the best accents in the overseas outsourcing market.

2.

"Where are your agents from?"

Our agents are predominantly from South-Eastern Europe. No matter the location, we prioritize candidates with the highest of language skills.

3.

"How do you calculate a quote for my business?"

Many variable can play a role, such as industry, hours, number of agents, type of work. Rest assured we prioritize long-term business relations with all our clients.

4.

"What's the process of getting me an agent?"

Needs identified, hiring process begins
We present candidates within 2-4 weeks
Best candidate selected by you based on our recommendation.
Implementation process commences for chosen candidates.

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Find More answers

Our mission

At Callplex, our mission is to be a catalyst for accelerated business growth by delivering top-tier customer care solutions that are both cost-effective and exceptional. We aim to redefine the standards of customer care across industries, offering personalized and proactive services that build trust and loyalty among our clients' customers. Our success lies in the success of our clients, and we are committed to propelling their growth and prosperity through unparalleled customer care.

OUR STORY

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Want to hear a success story?

Solutions Sanitaires Alliance is a top restaurant cleaning company in Quebec. The company specializes in kitchen hood cleaning and dishwashing services and has been in the business for over a decade.

During the COVID period, many restaurants shut down and that, in turn, took a toll on the company.

When clients were scarce, Callplex sales agents were able to find many clients and leads through cold calls, social media marketing. Our agents helped retain the existing clients through outstanding customer care.

The company's revenue was increased by 4 times in one year, despite the lockdown.